Contact Acquisitions
Write to [email protected] and a person from our team answers with concrete steps. If you already have an account, you can also get help inside the account, where we see your plan and settings once you confirm it is you.
Email support for buyers and sellers
Our support address is [email protected]. Tell us which email your account uses, what you were trying to do and what happened instead. A screenshot helps with anything that looks wrong on screen. We answer on business days, usually within one business day, and complex questions about verification or a deal in progress may take a little longer.
Help inside your account
Logged in users find help in the account menu. From there you can write to us about a specific listing, NDA request or deal, so we see the context without long explanations. Billing questions are answered faster from inside the account, because we can confirm the plan and billing period at once.
What we help with
Most messages fall into a few groups. Each one has a short path to an answer.
- Account and sign in. Email codes that do not arrive, password changes, switching between buying and selling.
- Read-only verification. Connecting your payment processor and analytics, metrics that look different from your dashboard, disconnecting a source.
- Listings. Writing a listing, setting what unlocks after NDA, featured placement, removing a listing.
- NDAs and messages. Approving or declining NDA requests, revoking access, reporting a message that breaks the rules.
- Offers, LOI and escrow. How the LOI builder works, how the escrow route works with an independent licensed escrow provider, what the handover checklist covers.
- Plans and billing. Changing plans, monthly or annual billing, invoices on the Fund plan, cancelling renewal.
- Privacy and data. Access to your data, correction, deletion and questions about how we process personal data.
What to include in your message
A complete first message gets a complete first answer. Include the details that match your question.
- The email address of your account, even if you write from a different address.
- Your role on the platform, buying, selling or both, and your plan.
- The listing, NDA request or deal the question is about, if there is one.
- What you expected to happen, what happened instead and when.
- A screenshot of the screen or error message, with passwords and card numbers hidden.
For verification questions, tell us which source you connected, your payment processor or your analytics, and which metric looks different. We compare it with what the read-only connection returned and explain the difference, for example refunds, currency conversion or the period the metric covers.
Privacy and data requests
To access, correct or delete your personal data, or to ask what we hold about you, write to [email protected] from the email linked to your account. We confirm your identity before acting, so a request from a different address may need one extra step. We answer within one month, or sooner where your local law requires it. Sellers can also disconnect a read-only connection at any time in the account, which stops any further reading of data from that source.
Answers you can find right away
Many questions are already answered on the site.
- How buying and selling works, step by step, on How buying and selling AI businesses works.
- What we read through read-only connections, on Revenue verification.
- Plans, limits and success fees, on Pricing for buyers and sellers.
- How we protect accounts and data, on Security and data handling.
- Common questions about fees, escrow and confidentiality, on AI business marketplace FAQ.
What support cannot do
Acquisitions is a listing and deal-workflow platform. It is not a broker-dealer and it does not give investment, legal or tax advice, so we cannot tell you whether to buy a business or what price to accept. We can explain how the platform works, help with your account and look into anything that does not work as described. When something is broken, we reproduce it, fix it and write back to tell you it works again and what to do next.
Reporting a security issue or suspicious listing
If you notice a listing that looks misleading, a message asking you to pay outside the escrow route or anything that may affect account security, write to [email protected] with the subject line Security. We review these reports first. Acquisitions never asks for your password by email and never asks you to send money to a personal account.
FAQ
Email [email protected], or write from inside your account if you are logged in. Messages from the account include the context of your plan and listing, which speeds up the answer.
Support works by email and inside the account. Written messages let us check your account and send exact steps, including the names of buttons and settings.
We answer on business days, usually within one business day. Security reports are reviewed first.
We can explain how the indicative valuation works and how the LOI builder and escrow route work. We do not give investment advice and do not negotiate on behalf of buyers or sellers.
Open billing in your account and turn off renewal. Your plan stays active until the end of the paid period. If something is unclear, write to [email protected].
Write to [email protected] from the email linked to your account. We confirm the request and explain what we must keep by law. Details are in the Privacy policy.
Ready to buy or sell
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